I. Introduction

When you use ExpressEasyTaxi, you trust us with your personal data. We’re committed to keeping that trust. That starts with helping you understand our privacy practices.

This notice describes the personal data we collect, how it’s used and shared, and your choices regarding this data. We recommend that you read this along with our privacy overview, which highlights key points about our privacy practices.

II. Overview

A. Scope

This notice applies to ExpressEasyTaxis of ExpressEasyTaxi’s services anywhere in the world, including ExpressEasyTaxis of ExpressEasyTaxi’s apps, websites, features, or other services.

This notice describes how ExpressEasyTaxi and its affiliates collect and use personal data. This notice applies to all ExpressEasyTaxis of our apps, websites, features, or other services anywhere in the world, unless covered by a separate privacy notice, such as the ExpressEasyTaxi Freight Privacy Notice or Careem Privacy Policy. This notice specifically applies to:

  • Riders: individuals who request or receive transportation, including those who receive transportation requested by another individual
  • Drivers: individuals who provide transportation to Riders individually or through partner transportation companies

This notice also governs ExpressEasyTaxi’s other collections of personal data in connection with its services. For example, we may collect the contact information of individuals who use accounts owned by ExpressEasyTaxi for Business customers, or of owners or employees of restaurants or other merchants; personal data of those who start but do not complete applications to be drivers or delivery persons; or other personal data in connection with our mapping technology and features.

All those subject to this notice are referred to as “ExpressEasyTaxis” in this notice.

In addition, please note the following:

  • For ExpressEasyTaxis in algeria: The personal data is used for the authentication .

    Our practices are subject to applicable laws in the places in which we operate. This means that we engage in the practices described in this notice in algeria

III. Data collections and uses

A. The data we collect

ExpressEasyTaxi collects personal data: 

  • provided by ExpressEasyTaxis to ExpressEasyTaxi, such as during account creation
  • created during use of our services, such as location, app usage, and device data
  • from other sources, such as other ExpressEasyTaxis or account owners, business partners, vendors, insurance and financial solution providers, and governmental authorities

The following personal data is collected by or on behalf of ExpressEasyTaxi:

1. Data provided by ExpressEasyTaxis. This includes:

  • ExpressEasyTaxi profile: We collect data when ExpressEasyTaxis create or update their ExpressEasyTaxi accounts. This may include their name, email, phone number, login name and Otp-Code, , driver’s license and other government identification documents (which may indicate document numbers as well as birth date, gender, and photo). This also includes vehicle or insurance information of drivers and delivery persons, emergency contact information, ExpressEasyTaxi & SahlaChauffeur settings, and evidence of health or fitness to provide services using ExpressEasyTaxi

  • Background check and identity verification: In order to verify drivers’ and delivery persons’ eligibility to provide services through the ExpressEasyTaxi apps, we may collect information such as driver history, license status, known aliases and prior addresses, and right to work. This information may be collected by an authorized vendor on ExpressEasyTaxi’s behalf.
  • Demographic data: We may collect demographic data about ExpressEasyTaxis, including through ExpressEasyTaxi surveys. In some countries, we may also receive demographic data about ExpressEasyTaxis from third parties.

    We may also infer demographic data from other data collected from ExpressEasyTaxis. For example, where necessary to enable features that allow women to provide or receive services from other women, we may infer gender using their first name. In such cases, we enable ExpressEasyTaxis to change their gender if necessary via in-app settings.
  • ExpressEasyTaxi content: We collect the data submitted by ExpressEasyTaxis when they contact ExpressEasyTaxi customer support (including at ExpressEasyTaxi contact-us form, provide ratings or compliments for other ExpressEasyTaxis merchants, or otherwise contact ExpressEasyTaxi. This may include feedback, photographs with customer support. This also includes metadata relating to the method you use to communicate with ExpressEasyTaxi.
  • Travel information: We collect travel itinerary information, including the times and dates of upcoming flight, feature. We collect such information: (i) when ExpressEasyTaxis manually input their information into an ExpressEasyTaxi Travel itinerary, only access ExpressEasyTaxis.

2. Data created during use of our services. This includes: 

  • Location data (driver and rider person): We collect drivers’ and rider persons’ precise or approximate location data, including to enable rides, to enable ride tracking and safety features, to prevent and detect fraud, and to satisfy legal requirements. ExpressEasyTaxi collects this data only when the ExpressEasyTaxi app is running in the foreground (app open and on-screen).
  • Location data (riders and drivers). We collect riders’ and drivers recipients’ precise or approximate location data to enable and enhance use of our apps, including to improve pick-ups, facilitate deliveries, enable safety features, and prevent and detect fraud.
    We collect such data from ExpressEasyTaxis’ mobile devices if they enable us to do so. ExpressEasyTaxi collects such data from the time a ride or delivery is requested until it is finished (and may indicate such collection via an icon or notification on your mobile device depending on your device’s operating system), and any time the app is running in the foreground (app open and on-screen) of their mobile device.

    Riders and delivery recipients may use the ExpressEasyTaxi apps without enabling ExpressEasyTaxi to collect precise location data from their mobile devices. However, this may affect features in the ExpressEasyTaxi apps. For example, a ExpressEasyTaxi who has not enabled location data collection will have to manually enter their pick-up address. In addition, the location data collected from a driver during a trip will be linked to the rider’s account, even if the rider has not enabled location data to be collected from their device, including for purposes of receipt generation, customer support, fraud detection, insurance, and litigation.
  • Transaction information: We collect transaction information related to the use of our services, including the type of services requested or provided, order details, payment transaction information (such as a restaurant’s or merchant's name and location and amount of transaction), delivery information, date and time the service was provided, amount charged, distance traveled, and payment method. Additionally, if someone uses your promotion code, we may associate your name with that person.
  • Usage data: We collect data about how ExpressEasyTaxis interact with our services. This includes data such as access dates and times, app features or pages viewed, app crashes and other system activity, and type of browser.
    In some cases, we collect this data through cookies, pixels, tags, and similar tracking technologies that create and maintain unique identifiers. To learn more about these technologies, please see our Cookie Notice
  • Device data: We may collect data about the devices used to access our services, including the hardware models, device IP address or other unique device identifiers, operating systems and versions, software, preferred languages, advertising identifiers, device motion data, and mobile network data.
  • Communications data: We enable ExpressEasyTaxis to communicate with each other and ExpressEasyTaxi through ExpressEasyTaxi’s mobile apps and websites. For example, we enable drivers and riders, and delivery persons and delivery recipients, to call, text, or send other files to each other (generally without disclosing their telephone numbers to each other). To provide this service, ExpressEasyTaxi receives some data regarding the calls, texts, or other communications, including the date and time of the communications and the content of the communications. ExpressEasyTaxi may also use this data for customer support services (including to resolve disputes between ExpressEasyTaxis), for safety and security purposes, to improve our services and features, and for analytics.

3. Data from other sources. These include:

  • ExpressEasyTaxi account owners who request services for or on behalf of other ExpressEasyTaxis, or who enable such ExpressEasyTaxis to request or receive services through their accounts. This includes owners of ExpressEasyTaxi for Business accounts.
  • ExpressEasyTaxis or others providing information in connection with claims or disputes.
  • vendors who help us verify ExpressEasyTaxis’ identity, background information, and eligibility to work, or who screen ExpressEasyTaxis in connection with sanctions, anti-money laundering, or know-your-customer requirements 
  • insurance, vehicle, or financial services providers for drivers and/or delivery persons
  • partner transportation companies (for drivers or delivery persons who use our services through an account associated with such a company)
  • publicly available sources
  • marketing service providers or data resellers whose data ExpressEasyTaxi uses for marketing or research
  • law enforcement officials, public health officials, and other government authorities

ExpressEasyTaxi may combine the data collected from these sources with other data in its possession.

B. How we use personal data

ExpressEasyTaxi uses personal data to enable reliable and convenient transportation, delivery, and other products and services. We also use such data:

  • to enhance the safety and security of our ExpressEasyTaxis and services
  • for customer support  
  • for research and development  
  • to enable communications between ExpressEasyTaxis 
  • to send marketing and non-marketing communications to ExpressEasyTaxis
  • in connection with legal proceedings

ExpressEasyTaxi does not sell or share ExpressEasyTaxi personal data with third parties for their direct marketing, except with ExpressEasyTaxis’ consent.

We use personal data we collect:

1. To provide our services. ExpressEasyTaxi uses data to provide, personalize, maintain, and improve our services.

This includes using data to:

  • create/update accounts
  • enable transportation and delivery services (such as using location data to facilitate a pick up or delivery), features that involve data sharing (such as fare splitting, ETA sharing, and ratings and compliments), and accessibility features to facilitate use of our services by those with disabilities
  • process payments
  • track and share the progress of rides or deliveries

  • create ExpressEasyTaxi travel itineraries and offer related services, such as rides to the airport, rental car reservations, or food deliveries. 
  • personalize ExpressEasyTaxis’ accounts. We may, for example, present an ExpressEasyTaxi Eats ExpressEasyTaxi with personalized restaurant or food recommendations based on their prior orders. Please see the section of this notice titled “Choice and transparency” to learn how to object to this use of personal data.
  • facilitate insurance, vehicle, invoicing, or financing solutions
  • perform necessary operations to maintain our services, including to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends.

ExpressEasyTaxi performs the above activities, including the collection and use of location data for purposes of these activities, on the grounds that they are necessary to fulfill our obligations to ExpressEasyTaxis under our Terms of Use or other agreements with ExpressEasyTaxis.

2. Safety and security. We use personal data to help maintain the safety, security, and integrity of our services and ExpressEasyTaxis. This includes:

  • verifying ExpressEasyTaxis' identity and eligibility to provide transportation or deliveries, including through reviews of background checks, where permitted by law, to help prevent use of our services by unsafe drivers and/or riders.
  • using data from drivers’ or delivery persons’ devices to detect unsafe driving behavior such as speeding or harsh braking and acceleration, and to inform them of safer driving practices. We also use data from delivery persons’ devices to verify the type of vehicles they used to provide deliveries.
  • using device, location, ExpressEasyTaxi profile, usage, and other data to prevent, detect, and combat fraud. This includes identifying fraudulent accounts or uses of our services, preventing use of our services by unauthorized drivers or delivery persons, verifying ExpressEasyTaxi identities in connection with certain payment methods, and preventing and combating unauthorized access to ExpressEasyTaxis’ accounts.
  • using ExpressEasyTaxi ratings, reported incidents, and other feedback to encourage compliance with our Community Guidelines and as grounds for deactivating ExpressEasyTaxis with low ratings or who otherwise violated such guidelines in certain countries.
  • sharing information regarding serious driver or delivery person safety incidents or compliance with local regulations with third parties, including other companies who enable ExpressEasyTaxis to request or provide rides or delivery services, or intermediaries who collect and report such information for multiple companies, to prevent drivers or delivery persons who may pose a safety risk to the platform or its ExpressEasyTaxis from using ExpressEasyTaxi’s or those other companies’ services. We may also share with third parties, including those affected by such incidents, whether the incidents result in account deactivation.
  • using ratings, usage and other data to prevent matching of riders and drivers for whom there is higher risk of conflict (for instance, because one ExpressEasyTaxi previously gave the other a one-star rating).

ExpressEasyTaxi performs the above activities on the grounds that they are necessary to fulfill our obligations to ExpressEasyTaxis under our Terms of Use or other agreements with ExpressEasyTaxis, and/or for purposes of the legitimate safety and security interests of ExpressEasyTaxi or other parties, including ExpressEasyTaxis and members of the general public.

3. Customer support. ExpressEasyTaxi uses the information we collect to provide customer support, including to investigate and address ExpressEasyTaxi concerns and to monitor and improve our customer support responses and processes.

ExpressEasyTaxi performs the above activities on the grounds that they are necessary to fulfill our obligations to ExpressEasyTaxis under our Terms of Use or other agreements with ExpressEasyTaxis.

5. Enabling communications between ExpressEasyTaxis. For example, a driver may message or call a rider to confirm a pickup location, a rider may contact a driver to retrieve a lost item, or a restaurant or delivery person may call a delivery recipient with information about their order.

ExpressEasyTaxi performs the above activities on the grounds that they are necessary to fulfill our obligations to ExpressEasyTaxis under our Terms of Use or other agreements with ExpressEasyTaxis.

6. Marketing. ExpressEasyTaxi may use personal data to market our services to our ExpressEasyTaxis. This includes sending ExpressEasyTaxis communications about ExpressEasyTaxi services, features, promotions, sweepstakes, studies, surveys, news, updates, and events. We may do so through various methods, including email, text messages, push notifications, in app communications and ads, and ads on third party platforms.

We may also inform ExpressEasyTaxis about products and services offered by ExpressEasyTaxi partners. For example, we may provide recommendations, promotions, or ads for ExpressEasyTaxi partners based on ExpressEasyTaxis’ past delivery orders. Although we inform ExpressEasyTaxis about products and services offered by ExpressEasyTaxi partners, we do not sell ExpressEasyTaxis’ personal data to, or share it with, such partners or others for purposes of their own direct marketing or advertising, except with ExpressEasyTaxis’ consent.

We may use the data we collect, including in combination with advertising partners’ data, to personalize and improve the marketing communications (including ads) that we send on and off ExpressEasyTaxi’s apps and websites, including based on ExpressEasyTaxi location, use of ExpressEasyTaxi’s services, and ExpressEasyTaxi preferences and settings. For example, we share ExpressEasyTaxi data (such as hashed email address, usage information, and device or ExpressEasyTaxi identifiers) with Facebook and TikTok to personalize and improve our ads for ExpressEasyTaxi’s services.

7. Non-marketing communications. ExpressEasyTaxi may use personal data to generate and provide ExpressEasyTaxis with receipts; inform them of changes to our terms, services, or policies; or send other communications that aren’t for the purpose of marketing the services or products of ExpressEasyTaxi or its partners.

ExpressEasyTaxi performs the above activities on the grounds that they are necessary to fulfill our obligations to ExpressEasyTaxis under our Terms of Use or other agreements with ExpressEasyTaxis, or for purposes of ExpressEasyTaxi’s and it’s ExpressEasyTaxis legitimate interests in informing ExpressEasyTaxis about events that may have an impact on how they can use ExpressEasyTaxi services.

8. Legal proceedings and requirements. We may use personal data to investigate or address claims or disputes relating to use of ExpressEasyTaxi’s services, to satisfy requirements under applicable laws, regulations, or operating licenses or agreements, or pursuant to legal process or governmental request, including from law enforcement.

ExpressEasyTaxi performs the above activities on the grounds that they are necessary for purposes of ExpressEasyTaxi’s legitimate interests in investigating and responding to claims and disputes relating to use of ExpressEasyTaxi’s services and features, and/or necessary for compliance with applicable legal requirements.

9. Automated decision-making

We use personal data to make automated decisions relating to use of our services. This includes:

  • enabling dynamic pricing, in which the price of a ride, or the delivery fee for ExpressEasyTaxi Eats orders, is determined based on constantly varying factors such as the estimated time and distance, the predicted route, estimated traffic, and the number of riders and drivers using ExpressEasyTaxi at a given moment.
  • matching available drivers and delivery persons to ExpressEasyTaxis requesting services. ExpressEasyTaxis can be matched based on availability, proximity, and other factors such as likelihood to accept a trip based on their past behavior or preferences. Please see here for further information about our matching process.
  • using driver location information, and communications between riders and drivers, to identify cancellation fees earned or induced through fraud. For example, if we determine by using such information that a driver is delaying a rider pickup in order to induce a cancellation, we will not charge the rider a cancellation fee and will adjust the amounts paid to the driver to omit such a fee. To object to such an adjustment, please contact ExpressEasyTaxi customer support.
  • Using driver data (such as location, rating and gender) and rider data (such as rating, origin and destination) to help avoid pairings of ExpressEasyTaxis that may result in increased risk of conflict.

Click the links in this section for more information about these processes. To object to a deactivation resulting from these processes, please contact ExpressEasyTaxi customer support.

ExpressEasyTaxi performs the above activities on the grounds that they are necessary to fulfill our obligations to ExpressEasyTaxis under our Terms of Use or other agreements with ExpressEasyTaxis, or on the grounds that they are necessary for purposes of the legitimate interests of ExpressEasyTaxi, its ExpressEasyTaxis and others.

C. Cookies

ExpressEasyTaxi and its partners use cookies and other identification technologies on our apps, websites, emails, and online ads for purposes described in this notice.

Cookies are small text files that are stored on browsers or devices by websites, apps, online media, and advertisements. ExpressEasyTaxi uses cookies and similar technologies for purposes such as:

  • authenticating ExpressEasyTaxis
  • remembering ExpressEasyTaxi preferences and settings
  • determining the popularity of content
  • delivering and measuring the effectiveness of advertising campaigns
  • analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services

D. Data sharing and disclosure

Some of ExpressEasyTaxi’s services and features require that we share personal data with other ExpressEasyTaxis or at a ExpressEasyTaxi’s request. We may also share such data with our partners, for legal reasons or in connection with claims or disputes.

ExpressEasyTaxi may share personal data:

1. With other ExpressEasyTaxis

This includes sharing:

  • riders’ first name, rating, and pickup and/or dropoff locations with drivers
  • riders’ first name with other riders in a carpool trip. Riders in carpool trips may also see the dropoff location of the other riders.
  • riders first name, delivery address, and order information with their delivery person and restaurant or merchant. We may also share ratings and feedback, or other information to the extent required by law, with the restaurant partner and delivery person.
  • for drivers and riders persons, we may share data with the rider(s), delivery recipient(s) and restaurants or merchants, including name and photo; vehicle make, model, color, license plate, and vehicle photo; location (before and during trip); average rating provided by ExpressEasyTaxis; total number of trips; period of time since they signed up to be a driver or delivery person; contact information (if permitted by applicable laws); and driver or delivery person profile, including compliments and other feedback submitted by past ExpressEasyTaxis.

    We also provide riders and delivery recipients with receipts containing information such as a breakdown of amounts charged, driver or delivery person first name, photo, and route map. We also include other information on those receipts if required by law.

6. With ExpressEasyTaxi service providers and business partners

  • payment processors and facilitators
  • background check and identity verification providers
  • cloud storage providers
  • Google, in connection with the use of Google Maps in ExpressEasyTaxi’s apps (see Google’s privacy policy for information on their collection and use of data)

E. Data retention and deletion

ExpressEasyTaxi retains ExpressEasyTaxi data for as long as necessary for the purposes described above.

ExpressEasyTaxis may request deletion of their accounts at any time. ExpressEasyTaxi may retain ExpressEasyTaxi data after a deletion request due to legal or regulatory requirements or for reasons stated in this policy.

ExpressEasyTaxi retains ExpressEasyTaxi data for as long as necessary for the purposes described above. This means that we retain different categories of data for different periods of time depending on the type of data, the category of ExpressEasyTaxi to whom the data relates, and the purposes for which we collected the data.

ExpressEasyTaxis may request deletion of their account at any time through the Settings > Privacy menus in the ExpressEasyTaxi app, or through ExpressEasyTaxi’s website (riders and delivery recipients.).

Following an account deletion request, ExpressEasyTaxi deletes the ExpressEasyTaxi’s account and data, unless they must be retained due to legal or regulatory requirements, for purposes of safety, security, and fraud prevention, or because of an issue relating to the ExpressEasyTaxi’s account such as an outstanding credit or an unresolved claim or dispute. Because we are subject to legal and regulatory requirements relating to drivers and delivery persons, this generally means that we retain their account and data for a minimum of 7 years after a deletion request. For riders and delivery recipients, their data is generally deleted within 90 days of a deletion request, except where retention is necessary for the above reasons.

IV. Choice and transparency

ExpressEasyTaxi enables ExpressEasyTaxis to access and/or control data that ExpressEasyTaxi collects, including through: 

  • privacy settings
  • device permissions
  • in-app ratings pages
  • marketing choices 

ExpressEasyTaxi also enables ExpressEasyTaxis to request access to or copies of their data, changes or updates to their accounts, or deletion of their accounts, or that ExpressEasyTaxi restricts its processing of ExpressEasyTaxi personal data.

1. Privacy settings

The Settings > Privacy menu in the ExpressEasyTaxi app allows riders and delivery recipients to set or update their preferences regarding location data collection and sharing, emergency data sharing, and notifications.

  • Location data collection (riders and delivery recipients)

Riders and delivery recipients can enable/disable ExpressEasyTaxi to collect location data from their mobile devices through their device settings, which can be accessed via the Settings > Privacy > Location menu.

  • Share Live Location (Riders)

Riders can enable/disable ExpressEasyTaxi to share their real-time location data from their mobile devices with their drivers through their device settings, which can be accessed via the Settings > Privacy > Location menu.

  • Emergency Data Sharing 

Riders may enable ExpressEasyTaxi to share real-time location data from their mobile devices with emergency police, fire, and ambulance services. Such data may include approximate location at the time the emergency call was placed; the car’s make, model, color, and license plate information; the rider’s name and phone number; pickup and dropoff locations; and the driver’s name.

Riders may enable/disable this feature via the Settings > Privacy > Location menu, or the Safety Center.

Drivers and delivery persons can also enable/disable Emergency Data Sharing via the App settings > Emergency Data Sharing menu, or the Safety Toolkit.

  • Notifications: account and trip updates

ExpressEasyTaxi provides ExpressEasyTaxis with trip status notifications and updates related to activity on their account. These notifications are a necessary part of using the ExpressEasyTaxi app and cannot be disabled. However, ExpressEasyTaxis may choose the method by which they receive these notifications through the Settings > Privacy menu.

  • Notifications: discounts and news

ExpressEasyTaxis may enable ExpressEasyTaxi to send push notifications about discounts and news from ExpressEasyTaxi. Push notifications may be enabled or disabled through the Settings > Privacy menus in the ExpressEasyTaxi app.

2. Device permissions

Most mobile device platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without the device owner’s permission, and these platforms have different methods for how that permission can be obtained. Please check the available settings on your device or check with your provider.

3. In-app ratings pages

After every trip, drivers and riders are able to rate each other on a scale from 1 to 5. An average of those ratings is associated with a ExpressEasyTaxi’s account and is displayed to other ExpressEasyTaxis for whom they provide or receive services. For example, rider ratings are available to drivers from whom they request transportation, and driver ratings are available to their riders.

This 2-way system holds everyone accountable for their behavior. Accountability helps create a respectful, safe environment for drivers and riders.

Riders can see their average rating in the main menu of the ExpressEasyTaxi app.

Drivers can see their average rating after tapping their profile photo in the ExpressEasyTaxi Driver app.

Delivery persons may also be rated by delivery recipients, restaurants and merchants.

4. Marketing choices

ExpressEasyTaxis may opt out of certain marketing communications (including ads) and use of their data for marketing in the following ways:

5. ExpressEasyTaxi personal data requests 

ExpressEasyTaxi provides ExpressEasyTaxis with a variety of ways to learn about, control, and submit questions and comments about ExpressEasyTaxi’s handling of their personal data.

  • Accessing data: ExpressEasyTaxis can access data including their profile data and trip or order history through the ExpressEasyTaxi apps or via ExpressEasyTaxi’s website. ExpressEasyTaxis can also use our feature to view an online summary of information about their account, such as number of trips or orders, rating, rewards status, and number of days since they’ve been an ExpressEasyTaxi. ExpressEasyTaxis can also request access to their data 
  • Changing or updating data: ExpressEasyTaxis can edit the name, phone number, email address and photo associated with their account through the Settings menu in ExpressEasyTaxi’s apps or driver portal. ExpressEasyTaxis may also request to update or correct their data. 
  • Deleting data: ExpressEasyTaxis may request deletion of their account at any time through the Settings > Privacy menus in the ExpressEasyTaxi app, or through ExpressEasyTaxi’s website .

V. Updates to this notice

We may occasionally update this notice. 

We may occasionally update this notice. If we make significant changes, we will notify ExpressEasyTaxis in advance of the changes through the ExpressEasyTaxi apps or through other means, such as email. We encourage ExpressEasyTaxis to periodically review this notice for the latest information on our privacy practices.

Use of our services after an update constitutes consent to the updated notice to the extent permitted by law.