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We use personal data we collect:
1. To provide our services. ExpressEasyTaxi uses data to
provide, personalize, maintain, and improve our services.
This
includes using data to:
- create/update accounts
- enable transportation and delivery services (such as using location
data to facilitate a pick up or delivery), features that involve
data
sharing (such as fare splitting, ETA sharing, and ratings and
compliments), and accessibility
features to facilitate use of our services by those
with disabilities
- process payments
- track and share the progress of rides or deliveries
- create ExpressEasyTaxi travel itineraries and offer related services, such
as rides to the airport, rental car reservations, or food
deliveries.
- personalize ExpressEasyTaxis’ accounts. We may, for example, present an
ExpressEasyTaxi Eats ExpressEasyTaxi with personalized restaurant or food
recommendations based on their prior orders. Please see the section
of
this notice titled “Choice and transparency” to
learn
how to object to this use of personal data.
- facilitate insurance, vehicle, invoicing, or financing solutions
- perform necessary operations to maintain our services, including to
troubleshoot software bugs and operational problems; to conduct data
analysis, testing, and research; and to monitor and analyze usage
and
activity trends.
ExpressEasyTaxi performs the above activities, including the collection and use
of location data for purposes of these activities, on the grounds that
they are necessary to fulfill our obligations to ExpressEasyTaxis under our
Terms of Use or other agreements with ExpressEasyTaxis.
2. Safety and security. We use personal data to help
maintain the safety, security, and integrity of our services and
ExpressEasyTaxis. This includes:
- verifying ExpressEasyTaxis' identity and eligibility to provide
transportation or deliveries, including through reviews of
background
checks, where permitted by law, to help prevent use of our services
by
unsafe drivers and/or riders.
- using data from drivers’ or delivery persons’ devices to detect
unsafe
driving behavior such as speeding or harsh braking and acceleration,
and
to inform them of safer driving practices. We also use data from
delivery persons’ devices to verify the type of vehicles they used
to
provide deliveries.
- using device, location, ExpressEasyTaxi profile, usage, and other data to
prevent, detect, and combat fraud. This includes identifying
fraudulent
accounts or uses of our services, preventing use of our services by
unauthorized drivers or delivery persons, verifying ExpressEasyTaxi
identities
in connection with certain payment methods, and preventing and
combating
unauthorized access to ExpressEasyTaxis’ accounts.
- using ExpressEasyTaxi ratings, reported incidents, and other feedback to
encourage compliance with our Community
Guidelines and as grounds for deactivating ExpressEasyTaxis with
low ratings or who otherwise violated such guidelines in
certain countries.
- sharing information regarding serious driver or delivery person
safety
incidents or compliance with local regulations with third parties,
including other companies who enable ExpressEasyTaxis to request or
provide
rides or delivery services, or intermediaries who collect and report
such information for multiple companies, to prevent drivers or
delivery
persons who may pose a safety risk to the platform or its ExpressEasyTaxis
from using ExpressEasyTaxi’s or those other companies’ services. We may
also
share with third parties, including those affected by such
incidents,
whether the incidents result in account deactivation.
- using ratings, usage and other data to prevent matching of riders
and
drivers for whom there is higher risk of conflict (for instance,
because
one ExpressEasyTaxi previously gave the other a one-star rating).
ExpressEasyTaxi performs the above activities on the grounds that they are
necessary to fulfill our obligations to ExpressEasyTaxis under our Terms of
Use
or other agreements with ExpressEasyTaxis, and/or for purposes of the
legitimate
safety and security interests of ExpressEasyTaxi or other parties, including
ExpressEasyTaxis and members of the general public.
3. Customer support. ExpressEasyTaxi uses the information we
collect to provide customer support,
including to investigate and address ExpressEasyTaxi concerns and to monitor
and
improve our customer support responses and processes.
ExpressEasyTaxi performs the above activities on the grounds that they are
necessary to fulfill our obligations to ExpressEasyTaxis under our Terms of
Use
or other agreements with ExpressEasyTaxis.
5. Enabling communications between ExpressEasyTaxis. For
example, a driver may message or call a rider to confirm a pickup
location, a rider may contact a driver to retrieve a lost item, or a
restaurant or delivery person may call a delivery recipient with
information about their order.
ExpressEasyTaxi performs the above activities on the grounds that they are
necessary to fulfill our obligations to ExpressEasyTaxis under our Terms of
Use
or other agreements with ExpressEasyTaxis.
6. Marketing. ExpressEasyTaxi may use personal data to market
our services to our ExpressEasyTaxis. This includes sending ExpressEasyTaxis
communications about ExpressEasyTaxi services, features, promotions,
sweepstakes, studies, surveys, news, updates, and events. We may do so
through various methods, including email, text messages, push
notifications, in app communications and ads, and ads on third
party platforms.
We may also inform ExpressEasyTaxis about products and services offered by
ExpressEasyTaxi partners. For example, we may provide recommendations,
promotions, or ads for ExpressEasyTaxi partners based on ExpressEasyTaxis’ past
delivery orders. Although we inform ExpressEasyTaxis about products and
services
offered by ExpressEasyTaxi partners, we do not sell ExpressEasyTaxis’
personal
data to, or share it with, such partners or others for purposes of
their
own direct marketing or advertising, except with
ExpressEasyTaxis’ consent.
We may use the data we collect, including in combination with advertising
partners’ data, to personalize and improve the marketing communications
(including ads) that we send on and off ExpressEasyTaxi’s apps and websites,
including based on ExpressEasyTaxi location, use of ExpressEasyTaxi’s services, and
ExpressEasyTaxi preferences and settings. For example, we share ExpressEasyTaxi data
(such as hashed email address, usage information, and device or
ExpressEasyTaxi
identifiers) with Facebook and TikTok to personalize and improve our ads
for ExpressEasyTaxi’s services.
7. Non-marketing communications. ExpressEasyTaxi may use
personal data to generate and provide ExpressEasyTaxis with receipts; inform
them of changes to our terms, services, or policies; or send other
communications that aren’t for the purpose of marketing the services or
products of ExpressEasyTaxi or its partners.
ExpressEasyTaxi performs the above activities on the grounds that they are
necessary to fulfill our obligations to ExpressEasyTaxis under our Terms of
Use
or other agreements with ExpressEasyTaxis, or for purposes of ExpressEasyTaxi’s and
it’s ExpressEasyTaxis legitimate interests in informing ExpressEasyTaxis about
events
that may have an impact on how they can use ExpressEasyTaxi services.
8. Legal proceedings and requirements. We may use
personal data to investigate or address claims or disputes relating to
use
of ExpressEasyTaxi’s services, to satisfy requirements under applicable laws,
regulations, or operating licenses or agreements, or pursuant to legal
process or governmental request, including from law enforcement.
ExpressEasyTaxi performs the above activities on the grounds that they are
necessary for purposes of ExpressEasyTaxi’s legitimate interests in
investigating and responding to claims and disputes relating to use of
ExpressEasyTaxi’s services and features, and/or necessary for compliance with
applicable legal requirements.
9. Automated decision-making
We use personal data to make automated decisions relating to use of our
services. This includes:
- enabling dynamic
pricing, in which the price of a ride, or the
delivery fee
for ExpressEasyTaxi Eats orders, is determined based on constantly varying
factors such as the estimated time and distance, the predicted
route,
estimated traffic, and the number of riders and drivers using
ExpressEasyTaxi
at a given moment.
- matching available drivers and delivery persons to ExpressEasyTaxis
requesting services. ExpressEasyTaxis can be matched based on
availability,
proximity, and other factors such as likelihood to accept a trip
based
on their past behavior or preferences. Please see here
for
further information about our matching process.
- using driver location information, and communications between riders
and drivers, to identify cancellation fees earned or induced through
fraud. For example, if we determine by using such information that a
driver is delaying a rider pickup in order to induce a cancellation,
we
will not charge the rider a cancellation fee and will adjust the
amounts
paid to the driver to omit such a fee. To object to such an
adjustment,
please contact ExpressEasyTaxi customer support.
- Using driver data (such as location, rating and gender) and rider
data
(such as rating, origin and destination) to help avoid pairings of
ExpressEasyTaxis that may result in increased risk of conflict.
Click the links in this section for more information about these
processes. To object to a deactivation resulting from these processes,
please contact ExpressEasyTaxi customer support.
ExpressEasyTaxi performs the above activities on the grounds that they are
necessary to fulfill our obligations to ExpressEasyTaxis under our Terms of
Use
or other agreements with ExpressEasyTaxis, or on the grounds that they are
necessary for purposes of the legitimate interests of ExpressEasyTaxi, its
ExpressEasyTaxis and others.
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